Returns & Exchanges
At Shopportuguese, we want you to enjoy the authentic flavors of Portugal; however, due to the perishable nature of our food products, returns are typically limited to damaged or incorrect items. Please contact us within 48 hours of delivery to resolve any issues with your order.
Inspect Your Order
Upon arrival, carefully check your package for any signs of damage, leaks, or missing items from your Portuguese specialty selection.
Document Issues
Take clear photographs of the damaged product and the shipping label to help our team process your claim quickly.
Contact Support
Email our customer service team with your order number and the documentation of the issue to request a refund or replacement.
Resolution
Once approved, we will issue a credit to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing